Shift Haus ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or place an order, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.
đĄ Short version: We only collect what we need to process your order and deliver it to you. We use Meta Pixel, TikTok Pixel, Google Analytics and Microsoft Clarity to understand how visitors use our site and measure our advertising, and Google Firebase to securely store order data. We do not sell or rent your personal information to third parties.
We collect the following types of information when you interact with our website or place an order:
Information you provide directly:
Information collected automatically:
We do not collect sensitive personal information such as national ID numbers, financial account details, or biometric data.
We use your personal information solely for the purposes listed below:
| Purpose | Data Used |
|---|---|
| Processing and confirming your order | Name, phone, items, payment method |
| Arranging delivery to your address | Full address, phone number, city |
| Sending order confirmations via WhatsApp | Phone / WhatsApp number, order details |
| Responding to enquiries and support requests | Name, phone, email, message content |
| Improving our website and product listings | Anonymous browsing data only |
| Resolving disputes or complaints | Relevant order and contact information |
We do not use your information for unsolicited marketing without your explicit consent. If you wish to receive updates about new products or promotions, you may opt in via WhatsApp.
We do not sell, rent, or lease your personal information to third parties for their own marketing purposes.
Analytics & Advertising Tools
We use the following third-party tools to understand how visitors use our website and to measure the effectiveness of our advertising. These tools may collect information such as your IP address, device and browser type, pages viewed, and actions you take on our site (such as adding an item to your cart or completing a purchase).
Google Firebase (Firestore): We use Google Firebase, a cloud database and hosting platform provided by Google LLC, to securely store and manage order data â including your name, contact details, delivery address, order history, and payment proof screenshots. Firebase acts as our data processor and is bound by Google's own security and privacy practices.
We may share limited information only in the following situations:
All third parties we work with are contractually required to handle your data securely and only for the specific purpose disclosed.
We use WhatsApp as our primary order confirmation and support channel. When you place an order, you will be redirected to WhatsApp to send your order details to our team at +92 329 3655939.
We store WhatsApp conversation history for order fulfilment and dispute resolution purposes only. We do not share chat logs with any third party.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect any unauthorised use of your information, please contact us immediately.
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at shifthaus.pk@gmail.com or on WhatsApp at +92 329 3655939.
Our website uses cookies, browser local storage, and similar tracking technologies for the following purposes:
You can control or disable cookies through your browser settings, and opt out of personalised advertising using the links in Section 3 above. Disabling cookies may affect some website functionality, such as your cart being saved between visits.
You may clear your browser's localStorage at any time through your browser settings, which will reset your cart. This does not affect any orders already placed.
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We recommend checking this page periodically.