Last updated: January 2026
đĻ Our return window is 7 days from the date of delivery. Items must be unused, in original condition, and in original packaging. Please read this policy carefully before requesting a return.
Section 01
Return Eligibility
We accept returns under the following conditions:
- The return request is made within 7 days of the delivery date
- The item is in its original, unused condition â not installed, not modified, not damaged by the customer
- The item is in its original packaging with all accessories, manuals, and components intact
- Proof of purchase (order confirmation via WhatsApp) is provided
- A valid reason is provided (wrong item received, manufacturing defect, or item significantly different from description)
| Condition | Eligible for Return? |
|---|
| Item unused, in original packaging, within 7 days | â Eligible |
| Wrong item received | â Eligible (at our cost) |
| Manufacturing defect on arrival | â Eligible |
| Item already installed on vehicle | â Not eligible |
| Return request after 7 days | â Not eligible |
| Change of mind after installation | â Not eligible |
| Damage caused by incorrect installation | â Not eligible |
Section 02
Non-Returnable Items
The following categories of items cannot be returned under any circumstances:
- Items that have been installed on a vehicle
- Items that have been used, opened, or modified in any way
- Car care consumables (shampoos, coatings, polishes) that have been opened or partially used
- Items damaged by the customer due to incorrect handling or installation
- Items without original packaging or missing accessories
- Special or custom orders placed specifically for a customer
- Items returned outside the 7-day window
We strongly recommend checking compatibility with our team via WhatsApp before installing any product. Once installed, returns will not be accepted regardless of reason.
Section 03
How to Initiate a Return
To request a return, follow these steps:
- Contact us on WhatsApp at +92 329 3655939 within 7 days of delivery
- Send your order number (from your order confirmation message)
- Send clear photos or a short video clearly showing the condition of the item and the reason for the return
- Our team will review your request within 1â2 business days and confirm whether the return is approved
- If approved, we will provide the return address and further instructions
- Ship the item back in its original packaging with all accessories included
Do not send any items back before receiving confirmation from our team. We will not be responsible for unauthorised returns.
Section 04
Return Shipping
- If we sent the wrong item or the item has a manufacturing defect â we will cover the return shipping cost.
- For all other approved returns (change of mind, unused but correct item) â the customer is responsible for return shipping costs.
- We recommend using a trackable shipping service. We are not responsible for items lost in transit during return shipping.
- The original delivery charge is non-refundable in all cases where the return is not due to our error.
Section 05
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund decision via WhatsApp within 1â2 business days.
If your refund is approved:
- Refunds will be processed within 3â5 business days of approval
- The refund will be issued via the same payment method used for the original order (bank transfer or SadaPay)
- For Cash on Delivery orders, the refund will be sent via bank transfer or SadaPay â please provide your account details
- Any shipping costs you paid are non-refundable unless the return was due to our error
If you have not received your refund within 5 business days of approval, please contact us via WhatsApp.
Section 06
Exchanges
We offer exchanges for the following situations:
- Incorrect size or variant received (e.g. wrong floor mat size, wrong gear knob thread)
- Manufacturing defect discovered before installation
To request an exchange, follow the same process as a return (Section 03 above). Exchanges are subject to stock availability. If the replacement item is unavailable, a full refund will be offered.
Exchanges due to customer error (e.g. ordering the wrong variant despite having the correct information) may require the customer to cover return shipping and any price difference for the replacement.
Section 07
Wrong or Damaged Items
If you receive an item that is damaged in transit, or an item that is different from what you ordered, please:
- Take clear photographs of the item, packaging, and any visible damage before opening or using the product
- Contact us on WhatsApp within 48 hours of delivery
- Share the photos along with your order number
We will arrange a replacement or full refund at no additional cost to you. We may also arrange for a courier to collect the item. Failure to report damage within 48 hours may affect our ability to assist you.
Section 08
Cash on Delivery Refusals
If you refuse to accept a Cash on Delivery order upon delivery without a valid reason, the following may apply:
- Return shipping costs will be charged to you
- A refusal fee may be applied to cover courier charges
- Repeated refusals may result in future orders being restricted to prepaid methods only
If you need to cancel an order, please do so via WhatsApp before dispatch. Once dispatched, cancellation is not possible and the standard return process applies.