Shift Haus ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or place an order, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.
đĄ Short version: We only collect what we need to process your order and deliver it to you. We use Meta Pixel (Facebook/Instagram ads) to understand how visitors use our site. We do not sell or rent your personal information to third parties.
We collect the following types of information when you interact with our website or place an order:
Information you provide directly:
Information collected automatically:
We do not collect sensitive personal information such as national ID numbers, financial account details, or biometric data.
We use your personal information solely for the purposes listed below:
| Purpose | Data Used |
|---|---|
| Processing and confirming your order | Name, phone, items, payment method |
| Arranging delivery to your address | Full address, phone number, city |
| Sending order confirmations via WhatsApp | Phone / WhatsApp number, order details |
| Responding to enquiries and support requests | Name, phone, email, message content |
| Improving our website and product listings | Anonymous browsing data only |
| Resolving disputes or complaints | Relevant order and contact information |
We do not use your information for unsolicited marketing without your explicit consent. If you wish to receive updates about new products or promotions, you may opt in via WhatsApp.
We do not sell, rent, or lease your personal information to third parties for their own marketing purposes.
Meta Pixel (Facebook & Instagram): Our website uses Meta Pixel, a tracking tool provided by Meta Platforms Inc. This allows us to measure the effectiveness of our Facebook and Instagram advertising by tracking actions taken on our website (such as page views and purchases). Meta may use this data to serve you personalised ads. You can opt out of personalised ads via Facebook Ad Settings or through your device's ad tracking settings.
We may share limited information only in the following situations:
All third parties we work with are contractually required to handle your data securely and only for the specific purpose disclosed.
We use WhatsApp as our primary order confirmation and support channel. When you place an order, you will be redirected to WhatsApp to send your order details to our team at +92 329 3655939.
We store WhatsApp conversation history for order fulfilment and dispute resolution purposes only. We do not share chat logs with any third party.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect any unauthorised use of your information, please contact us immediately.
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at shifthaus.pk@gmail.com or on WhatsApp at +92 329 3655939.
Our website uses minimal cookies necessary for its basic operation, including cart persistence (via localStorage) so your cart items are saved as you browse. We do not use advertising cookies or tracking pixels.
You may clear your browser's localStorage at any time through your browser settings, which will reset your cart. This does not affect any orders already placed.
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We recommend checking this page periodically.